FAQ List

Notebook - リカバリーディスク(USBメモリ)作成方法(DragonCenter)
Notebook - 一部製品で右側のAltキーが反応しない場合の対処方法
Notebook - 一部サイトの画像表示がされない、またはアクセスが遅い場合の対処方法
Notebook - トラブルシューティング
Notebook - USBポートの横にあるLEDの消灯方法
Notebook - 「バッテリー充電が完了しない」または「充電していない」と表示された時の対処方法
Notebook - F3キーを含むファンクションキーが動作しない時の対処方法
Notebook - サウンドに異常が発生した際の対処方法
Notebook - Windows Update方法
Notebook - MSI公認サポート店及びMSI公式サポート店に関するお知らせ

System can’t switch to other display modes by Fn+F2 when external monitor is attached to MSI notebook.
Fn+F2 can work again if system updates EC firmware to 1775EMS1.103 or newer version....
[Game Master] Witcher 3 Graphics Tweak Guide
Please refers to the attachment file to make Witcher 3 look beautiful and play well....
How to switch Japanese input between Halfwidth and Fullwidth forms?
Please refer to the attached SOP/Manual....
After system resumes from sleep or from hibernation, screen brightness drops and won’t change back to original brightness setting automatically.
Please follow steps below to update MSI True Color software. The new version of MSI True Color has fixed the problem. 1. Remove True Color application from [Control Panel] -> [Programs and Features...
How to fix a Blue Screen of Death (BSOD) as the attached picture when running STEAM games such as DOTA2/CS:GO, or using Office 2016 and virtualization software?
Please update official BIOS provided on the MSI website....
Why isn't cortana working?
Please see attached PDF file....
[Windows 10] What should I do if the SteelSeries Engine 3 stops working after performing a F3 system recovery?
Uninstall the SteelSeries Engine 3 first, and re-install it with the latest version downloaded from MSI website....
How to set the default playback device when connecting with an external monitor?
When having more than one playback device, for example connecting with an external monitor, you can choose which playback device you want to use by setting it as the default playback device in Sound s...
How to swap [Fn] and [Win] keys on MSI notebook?
Please update the llatest BIOS and EC from MSI official website first. Then, the option of [Fn/Win key swap] will appear in BIOS advanced tab. You can swap [Fn] and [Win] keys by changing this setti...
[Windows 10] What should I do if the touchpad stops working after upgrading to Windows 10?
Please refer to the PDF file for troubleshooting....