Warranty Information

注意:製品保証期間について

保証期間は地域によって異なりますので、購入した製品の保証期間を確認したい場合は、お近くのMSIオフィスにご連絡ください。

MSI一般製品の保証ポリシー

*製品およびサービスに対する保証は、当該製品およびサービスに付属の規定に明示的に記載されているものに限られます。また、本書の内容につきましては万全を期しておりますが、本書の技術的あるいは校正上の誤り、省略に対して責任を負いかねますのでご了承ください。本書の内容は、将来予告なしに変更される権利があります。

Notebook

 

 

Remarks  
In accordance with original manufacturer's products serial number/barcode, notebook products are warranted for 12 months hardware by original manufacturer.
NB / Wind Netbooks do not have 0 pixel defect warranty
Complete Set of Notebook In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Hardware parts motherboard, CPU memory,LCD, HDD In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Battery (categorized as Consumable ) Adapter In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Software Pre-installed Software (including software disk) In accordance with the original manufacturer's products serial number/barcode, software which is not pre-installed in the product is not covered by the product’s warranty. Pre-installed software warranty shall be handled in accordance with Microsoft’s End User License Agreement (EULA) or applicable licenses for such software. MSI assumes no responsibility for any software installed by the customer and will not be liable for any possible breakdown or damage caused by customer installed software. Customer shall directly contact the appropriate software vendor concerning such software issues.
Software included with the notebook(data, Software CD) In accordance with the original manufacturer's products serial number/barcode, software pre-installed in the products is warranted for 1 month from the products' manufacturing date.
Excluding abnormal use or customer induced damage, product software CD’s that are within warranty may be replaced provided customer returns the original, damaged CD to MSI authorized service centers.
Wind Netbook : 1 year warranty, and extend 2nd year warranty is optional and available now.

保証責任の除外

  1. 1. 以下は保証範囲から除外された状況
  2. 2. 災害、雷鳴、誤動作、環境要因による製品の損傷
  3. 3. 製品ラベルの紛失(ラベルの改ざん、シリアル番号の不足、シリアル番号の認識がなくなり、シリアル番号が無効)、すべてのシリアル番号は保証目的で記録および追跡されます
  4. 4. 非MSIの部品、改造または改造の許可されない変更、製品の部品の取り外し
  5. 5. オペレータの誤操作やオペレータによる損傷は、不適切な保管、腐食、落下、凍結、不適切な温度/湿度の環境の場合など、また、ユーザーマニュアルの指示に従わない場合
  6. 6. バッテリー、イヤホンなどの製品本体の内部または外部の消耗品
  7. 7. 付属品や箱などの梱包材、ユーザーマニュアルなど

元の製造者のバーコードの識別


( Please find the model name from notebook backface )
-GS30
GS30

Three steps for repairing

If you encounter any problem in product usage, we suggest you consult the following steps to quickly resolve the problem:

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy 

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time without notice.
 

Tablet

Warranty Term Remarks
Depending on Territory In accordance with original manufacturer's products serial number/barcode, Tablet products are warranted for 12 months hardware by original manufacturer.
( Tablet product won't guaranty all using 0 pixel LCD panel )
Complete Set of Tablet In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Hardware parts Motherboard, CPU, Memory, LCD, SSD. In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Battery
(categorized as Consumable )
In accordance with original manufacturer's products serial number/barcode, it is warranted for 6 months repair service from its manufacture date.
Software & Accessory Software included with the Tablet In accordance with original manufacturer's products serial number/barcode, it is warranted for 1 month faulty parts replacement from its manufacture date.
Accessory
(option~ Docking)
In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months faulty parts replacement from its manufacture date.

Warranty Exclusions

  1. The following circumstances excluded from warranty coverage
  2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
  3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
  4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
  5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
  6. Internal or external consumable items of the product itself such as battery, earphone, etc.
  7. Accessories or packing material such as boxes, user manual, etc

To Discern the Original Manufacturer Barcode

Example: 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy 

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time without notice.
 

DT/Barebone Service Policy- For all regions except Europe

Service Item Condition    
IW ( In Warranty) Condition System 12 months
Transportation Cost Both side: Disty covers shipping to MSI, MSI covers shipping to disty.
TAT(repairing time in service) 14 working days (in house)
OOW (Out of Warranty)
CID (Customer Induce Damage)
Condition After 24months warranty service
Repair Cost Labor Fee + Material Cost + Transportation Cost
Transportation Cost Both way transportation charges should be covered by disty themselves.

All warranty period is based on manufacturing date code.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found, TAT = Turn Around Time)
**End-users can contact disty and disty contact MSI-ERC directly
**Disty should test end-users product first and return the defect mainboard or power supply to MSI. MSI only give warranty for mainboard and power supply.

DT/Barebone Service Policy- For Europe

Service Item Condition    
IW ( In Warranty) Condition System 24 months
Transportation Cost Both side: Disty covers shipping to MSI, MSI covers shipping to disty.
TAT(repairing time in service) 14 working days (in house)
OOW (Out of Warranty)
CID (Customer Induce Damage)
Condition After 24months warranty service
Repair Cost Labor Fee + Material Cost + Transportation Cost
Transportation Cost Both way transportation charges should be covered by disty themselves.

All warranty period is based on manufacturing date code.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found, TAT = Turn Around Time)
**End-users can contact disty and disty contact MSI-ERC directly
**Disty should test end-users product first and return the defect mainboard or power supply to MSI. MSI only give warranty for mainboard and power supply.

Warranty Exclusions

  1. The following circumstances excluded from warranty coverage
  2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
  3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
  4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
  5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
  6. Internal or external consumable items of the product itself such as battery, earphone, etc.
  7. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example: 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)


( S/N can be found on the back of the unit - on the bottom )

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy 

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time without notice.
 

Server

Warranty Term Remarks
Depending on territory In accordance with original manufacturer's products serial number/barcode, servers manufactured from July 01 2003 onwards are by original manufacturer, where as Servers purchased before July 01 2003, are warranted for 1 year.

Warranty Exclusions

  1. The following circumstances excluded from warranty coverage
  2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
  3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
  4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
  5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
  6. Internal or external consumable items of the product itself such as battery, earphone, etc.
  7. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example 1. 865PE NEO2-PLS 0402XXXXXX.
(865PE NEO2-PLS refer to product name,0402 represents manufacture year as 2004, subsequent 2 digits represent manufacture month as February)

Example2. 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.
 

Gaming Gear

Warranty Term Remarks
Depending on territory Regional differences may apply. Please enquire with the original shops or our local offices.

Warranty Exclusions

The following circumstances excluded from warranty coverage

  1. The following circumstances excluded from warranty coverage
  2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
  3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
  4. Unauthorized changes of non MSI parts, modifications or alterations, parts removal in or to the products
  5. Damage caused by operator error or operator fails to comply user manual instruction, such as, but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
  6. Internal or external consumable items of the product itself such as battery, etc.
  7. Packing material such as boxes, user manual, etc.

To Discern the Original Manufacturer Barcode

Example: S120401130EB5 10412 XXXXXX.
(S120401130EB5 refer to product part number, 10 represents edition, 412 represents manufacture year as 2014, subsequent 2 digits represent manufacture week of the year)

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

Case

Warranty Term Remarks
Depending on territory Regional differences may apply. Please enquire with the original shops or our local offices.

Warranty Exclusions

The following circumstances excluded from warranty coverage

  1. The following circumstances excluded from warranty coverage
  2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
  3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
  4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
  5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
  6. Internal or external consumable items of the product itself such as battery, earphone, etc.
  7. Accessories or packing material such as boxes, user manual ,etc
 
 
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